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A waiting period of 24 hours applies to all Entitlements from the start date of all Roadside and Roadside Extra products. Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits - Total Care offers the highest towing range of up to 200km in any direction. For policies with a start date from 16 August 2022 - 21 February 2023 or with a renewal effective date from 19 September 2022 - 27 March 2023. The overall tyre width and the linear distance between the exteriors of the Sidewalls of an inflated tyre, including elevations due to labelling, decorations, or protective bands or rib. It covers you and one vehicle. <>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 280.63 595.276]/Type/Page>> From past experience though with others we were travelling with, (we've yet to have to use it) they tell you to get to the nearest town. All requests for Roadside Assistance relating to automotive Glass replacement requires upfront payment by credit card. Our mid-range package, giving you the basics with extras included. The full ERA terms and conditions can always be found at racv.com.au and members can obtain a copy of the most recent terms and conditions at any RACV retail shop. Youll be towed in your chosen direction up to the relevant kilometre limit. The driver kept banging on about having RACV Total Care with the 100km towing limit. Coupon Codes Where your vehicle is an Ineligible Vehicle RACQ will be unable to provide any Recovery Services. The most common issue I see is punctures, I carry a tubeless repair kit and pump, many use a lightweight compressor. For policies with a start date from 28 October 2021 - 21 February 2023 or with a renewal effective date from 30 November 2021 - 27 March 2023. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. RACQ does not cover vehicles that exceed one or a combination of the following: *. Our top-range package with all the extras included. Mid-level option that includes 60km of metro and regional towing, plus essential taxi, accommodation and car hire benefits. For policies with a start date from 24 August 2018 - 12 October 2020 or with a renewal effective date from 1 October 2018 - 27 October 2020. For policies with a start date from 19 May 2019 - 12 October 2020 or with a renewal effective date from 30 June 2019 - 27 October 2020. If the key to your Eligible Vehicle or Eligible Caravan or Trailer has been lost, damaged or stolen, where possible, RACQ will arrange and pay for the services of a locksmith in accordance with your Entitlements. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB) We're available 24/7 and fix 90% of issues on the spot. However if you require to exercise your premium membership rights when in another state you must inform the local organisation of this. Professional locksmith services may incur additional fees. Additionally, specialist towing Entitlements will apply for Specialist Equipment and/or additional labour required for the relocation of your vehicle such as from a parking garage. Basically RACV will only cover fuel and towing for bikes/scooters It all depends on your level of acceptable risk. Hey Unregistered User, Please consider signing up and joining our community as either a Free or Subscribing member which helps pay our bills ! For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. Some Remote Areas restrictions may apply. Areas within the greater Gold Coast, Brisbane or Sunshine Coast regions. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 29 June 2019 - 4 April 2021. RACV experts debunk ten of the most common petrol myths. Regardless of your level of cover, you are entitled to receive the applicable Entitlements set out in these terms and conditions for Eligible Caravans and Trailers. These general terms and conditions of use apply to the https://www.careers.total.com website and its candidate portal. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB) If you require a taxi, RACQ will arrange and pay for a taxi after each towing event in accordance with your Entitlements. Total Care is our top-range choice perfect for families, those with multiple cars, and long-distance drivers. You can find details in the Terms and Conditions. Add to Chrome. RACV Motor Insurance Aussie Assist Benefits Guide - May 2019 (PDF, 316 KB) 86 0 obj Qualified mechanics on call, no matter how many times things dont go to plan. For policies with a start date from 3 August 2022 - 15 August 2022 or with a renewal effective date from 5 September 2022 - 18 September 2022. You can add other vehicles at an extra cost. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. If your Eligible Vehicles battery is flat we will provide a jump start, or when required, supply a RACQ battery for you to purchase, subject to availability. All entitlements will be subject to local availability. Having a Terms and Conditions agreement is . All benefits in the table are subject to limitations and exclusions. A trained mechanic will ask you questions and run a diagnostic test to find out whats wrong with your vehicle. *An administration fee of 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum. 2 D&|aap: r3u q [V`acJa`/0|i)Ch2&D 1rsh RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB) If you attempt to do mechanical or electrical work on your Eligible Vehicle and it wont start or operate properly, you will not be entitled to receive Services from RACQ. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 276 KB) If you're broken down now and need immediate help, call 13 11 11. Eligible products for Memberships currently are Roadside Assistance (excluding Fleet Fee for Service), Insurance products (excluding CTP Insurance and Travel Insurance), Lifestyle and RACQ Bank products (excluding Cash PassportTM Platinum Mastercard). Our mid-range package, giving you the basics with extras included. weather events or flooding); (j) The Eligible Vehicle is parked in a difficult to access area, including but not limited to; parking garage, 4wd track, beach or in an area without Constructed Road/Driveway access. . For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. A Caravan or Trailer that has been situated at one location for more than four weeks may be deemed as being a permanent place of residence; (b)Use a fifth wheel (semi-trailer hitch); (c)Are unregistered or rental Caravans or Trailers or those on a day registration permit; or. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. The information provided is general advice only. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. Our qualified battery technicians are available seven days a week to get you back on the road quickly and conveniently. With three levels of roadside assistance and flexible payment options, get the subscription you need for your driving lifestyle and budget. Youll also get an SMS if youre in metro Melbourne so you can track its arrival. For policies with a start date from 7 July 2020 - 6 June 2021 or with a renewal effective date from 10 August 2020 - 11 July 2021. When you take out a subscription, youll have access to roadside care 24 hours after your purchase. Total Care covers anyone driving your nominated vehicle. 1Gross Vehicle Mass of a vehicles is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded. 6 used Show Deal Total Care for $280 Annually Or $23.83 By The Month Get up to 100km of metro and regional towing, plus generous taxi, accommodation and car hire benefits. Service is fast and reliable, day or night, Australia wide. Any repairs provided that incur an additional cost, will be at your expense. you back on the road again. See criteria for Eligible Caravans and Trailers in the Service limitations section above. Jan 12, 2016. From time to time, RACVmay require changes to be made to its products in order to respond to changes in legislation and other environmental factors. <> Yes, you can pay for your yearly subscription upfront or by the month. This waiver of fees will not apply where RACQ is providing Services outside of the Entitlements. Option 3: You choose to travel to your destination or return home while the vehicle is repaired in the town closest to the breakdown. Whether you just bought a new car or its simply time to renew your current cover, choose from a range of high-value car insurance options for peace of mind while you drive. Features Include: Automatic Transmission Climate Control Heating and Cooling P/Steering ABS Brakes Cruise . Top-range breakdown assistance that includes 100km of metro and regional towing plus generous taxi, accommodation and car hire benefits. See Maximum Entitlements. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 483 KB) We use cookies and other technologies to understand and improve your browsing experience. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 66 KB) With flexible options including annual and monthly payments. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. Winning a 2022 Mozo Experts Choice Award in the Exceptional Quality Car . Thank you for submitting the form. However, sometimes the time it takes for help to arrive may vary depending on how great the demand for assistance is at any one time. Save on your annual subscription with discounts the longer youre with us^. From that point any repairs are at your discretion and cost. Under Total Care and Extra Care, caravan and trailer assistance will be provided if the vehicle or the trailer being towed can no longer move. If you have Extra Care or Total Care, youll be towed in your chosen direction, up to your plans kilometre limit, or to the nearest attending RACV Service Centre. If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. In addition to those costs set out in this brochure, extra costs will be your responsibility. Change of Nominated Vehicle: A 72-hour waiting period applies to all Plus Care, Ultra Care and RACQ Ultimate Entitlements including Travel Entitlements for all Drivers (excluding the member where Personal Roadside Assistance applies). Prices valid as of 1 February 2023 and are subject to change. Size, weight limitations apply. 230039 receives commission for each policy sold or renewed. Your type of roadside assistance subscription will determine how far we can tow your vehicles. Members holding ERA Products will be advised of RACV's intention to make any such changes through the RACVwebsite (racv.com.au), Royal Auto magazine and There is no cost for fitting an RACQ battery to the Eligible Vehicle. If we cant, well arrange to tow your vehicle to a repairer. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 185 KB) We use cookies and other technologies to understand and improve your browsing experience. For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. Keep in mind that administrative fees apply for monthly payments (up to 50c a month thats up to $6 over the year). If RACQ are unable to provide you with a top up charge, due to mobile charging equipment being unavailable or for any other reason, we will provide a tow to the nearest Accessible Charging Station or to your home, in accordance with your Entitlements. All benefits in the table are subject to limitations and exclusions. The transportation of your Eligible Vehicle to another location using a conventional car carrier. Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. Driving to work and my car runs out of gas so I switch to fuel. They have reciprocal arrangements with each other to provide assistance to their members when travelling interstate. Please note that a number of vehicles have been specifically designed by the manufacturer not to be broken into. Members with Ultra Care and RACQ Ultimate are entitled to Personal Roadside Assistance and can access Entitlements following a Breakdown in any Eligible Vehicle provided you are with the Eligible Vehicle when it broke down and remained when Entitlements are provided. I've just been reading the Terms and Conditions of RACV Total Care An interesting policy At first glance, seems to good to be true But when you read the fine print, there is the usual limitations and restrictions. For a full list of inclusions, exclusions and benefits please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB) If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. For policies with a start date from15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. . For a full list of inclusions, exclusions and benefits please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement. Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 29 June 2019 - 4 April 2021. Comprehensive, Third Party, and Motorcycle Insurance. Perfect for anyone travelling in-and-out of town, get up to 60km of metro and regional towing, plus taxi, accommodation and car hire benefits. . Heres what to do and how to stay safe if it does. Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. Where your Eligible Vehicle requires charging, RACQ will provide a top up charge where mobile EV charging equipment is available. Where RACQ is unable to provide an Entitlement to you, you may apply to RACQ for consideration of an ex gratia payment. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. Roadside Care is a favourite for metro drivers who like to stay local. Kitchen & Sandwich Hands. If you like Lucy Bel you might find our coupon codes for Intelligent Shop, Acer and 1FITLAB useful. For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). In five quick questions youll have your match. RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB) Roadside Assistance does not cover you for an Insurable Event and is not a substitute for motor vehicle insurance. GORDON OAKLEY. The issuer of RACV Motor, VVC, Caravan and Trailer Insurance products, Insurance Manufacturers of Australia Pty Ltd (IMA), aims to develop, and we aim to distribute, retail insurance that meets our customers likely needs, objectives and financial situations. In the spirit of reconciliation, RACQ acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. Where a Breakdown occurs in a Remote Area, RACQ may be able to assist but you may incur an additional cost. The Caravan or Trailers axle and wheel assemblies, springs, draw bars and couplings. For immediate help on the road, call 13 11 11. After talking to people on the road about Insurance we were convinced that we should have RACV Total Care. For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. V=g:00HM hV+o_jj\ eZ=?3aieyoEh&wQSjvWD\O `R& Deviation from the direct route on return to the RACQ Service Providers premises may incur additional fees. Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. RACQ does not cover Caravans and Trailers that: (a)Are used as a permanent place of residence. Telephone: +61 3 9790 2883. All terms and conditions are subject to change without notice. (b) Accommodation up to $330 per incident and rental vehicle for up to 3 days, up to $100 per day. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. The longer you stay with us, the more youll be rewarded. Fax: +61 3 9790 3065. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB) If you travel with a caravan or trailer over long distances including to regional areas, we recommend Total Care. Where your Eligible Caravan or Trailer is greater than 3.0t GVM and requires wheel changing, assistance may be limited and may incur an additional fee. RACV Boat Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 60 KB) If you hold Plus Care, Ultra Care or RACQ Ultimate, attendance or towing costs incurred over the standard Roadside entitlements will be taken out of your Plus Care, Ultra Care or RACQ Ultimate Entitlements. If youre towed to an Accessible Charging Station, youll need to provide your own charging cable and/or adaptor to charge your Electric Vehicle. RACQ will provide assistance on selected islands only, subject to availability. It includes accommodation, rental vehicles, alternative transport, and taxi benefits. Roadside assistance for your bicycle or eBike. Any towing above this Entitlement will incur an additional cost. Recovery will be conditional upon availability of a suitable car carrier operating within industry standards, and in some Remote Areas this may not be possible. For copies, visit racv.com.au. Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. For policies with a start date from 19 May 2019 - 12 October 2020 or with a renewal effective date from 30 June 2019 - 27 October 2020. Insurance coverage cost and risk are entirely your responsibility in all circumstances and you agree to indemnify RACQ and any RACQ Service Provider against any loss, damage or claims. By using our site, you agree to us collecting this information and to ourPrivacy Charter. It includes: assistance for you in any vehicle you're driving assistance for anyone driving your nominated vehicle 100km metro and regional towing, per incident three taxi trips up to $100 each, per breakdown enable JavaScript in your browser. It is your responsibility to inform us of your correct residential address. This option also includes recovery of Eligible Caravan or Trailer for members with RACQ Ultimate. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. If for any reason an RACQ Service Provider in a Remote Area is unable to respond to your call, you may be required to pay for the Service cost from a third party and claim reimbursements up to the limit of the Entitlement (see Reimbursements). Deals. Complete Care is all round cover for people who sometimes travel longer distances and often have things in tow. endobj Yes, you can. Well register the job and send one of our signature yellow patrol vans to help. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 30 June 2019 - 4 April 2021. Terms and Conditions for which an ERA Subscription Fee has been paid for the period during which Service No I was not in the middle of nowhere, it was Gillespie st, St Albans. Do you drive more than one car, frequently travel to rural areas, or have a trailer attached to your vehicle? Attendance at your request where the Eligible Vehicle has suffered a Breakdown, or any one or more of the other Services outlined in this document. With flexible options including annual and monthly payments. Quality service at no extra cost Rd"Y]$~ `0 :* Your reference number is, Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB), Five road rules youre probably getting wrong, assistance for you in any vehicle youre driving, assistance for anyone driving your nominated vehicle, 100km metro and regional towing, per incident, three taxi trips up to $100 each, per breakdown. Mozo snapshot. expired $12 Refund on Extra Care, $30 Refund on Total Care @ RACV L Snoozin on 28/06/2020 - 20:32 racv.com.au Due to the COVID-19 pandemic and restrictions placed on travel, we understand that our Members have had less opportunity to use the extended benefits available within their Total Care and Extra Care This code gives customers 20% off at Lucy Bel. This is the total dollar value of the benefits you can receive after a mechanical breakdown, per incident. If your Eligible Vehicles battery is depleted, RACQ will provide you with a top up charge to enable the vehicle to be driven to the nearest Accessible Charging Station if in range. While RACQ will endeavour to assist you in all circumstances, RACQ at its sole discretion, reserves the right to refuse to provide Services. IE: If you run out of fuel, they will bring fuel to your car, YES, but (Limit 5 litres and only in Victoria) 2Shell Width endobj Out of charge For more information visit racq.comto view: Accessible Charging Station is any Electric Vehicle charging station that can be accessed by the RACQ Service Providers Towing equipment, together with the Electric Vehicle. If we can't unlock your vehicle, well contribute this amount to a professional locksmith. RACV Motor Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 100 KB) RACQ will also pay for the return air, coach or rail fare for you, or one nominated driver, to collect the vehicle when it has been repaired. We've helped with over 800,000 jobs in 2021 alone. 90% of issues are fixed on the spot, so you can get moving again. Size, weight limitations apply. RACQ may refuse to provide further Services until you comply with any such requests or Service may be provided for a fee. enable JavaScript in your browser. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB) RACV total care covers all your vehicles including motorbikes and push bikes. enable JavaScript in your browser. Usually, well have someone out to help you within an hour of your call. If the Caravan or Trailer being towed by the Eligible Vehicle experiences a minor mechanical or electrical Breakdown, an RACQ patrol will attend within your Entitlements. We've helped with over 800,000 jobs in 2021 alone. On domestic-only policies, the standard excess is instead $100, which can be again be lowered to $0 when a higher premium is paid. Your Eligible Vehicle is immobilised due to mechanical or electrical fault, not including an Insurable Event. You may be able to get roadside assistance from our interstate affiliates. x. Coupons. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. General Manager, Motoring & Mobility. A two-minute phone call can have one of our Roadside Assistance or Battery Replacement specialist on their way to help you All of our breakdown assistance providers carry a range of car and truck batteries in the event you have a flat battery. check out the. RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB) RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 231 KB) RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 77 KB) Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. Size and weight limits apply to the types of vehicles, caravans and trailers we can service. 20% off Chargefox fast charging The standard level of Roadside Assistance provided to you in the event that your Eligible Vehicle breaks down. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB) Anything in excess of that distance will be charged to the Driver; (g) You require transportation of passengers beyond the safe carrying capacity of the towing vehicle; (h) RACQ has already provided a service in respect of one Breakdown, excluding the Ultimate, Gold and Gold50 member Entitlement of a second tow at no charge up to 20km; (i) We cannot access your vehicle due to the location of the Breakdown or other factors out of our control (e.g. RACQ may request that the Driver provide evidence of this. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB) For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. Flights are only available on a commercial scheduled service airline. RACQ will also arrange and pay for accommodation until the next air, rail or coach service arrives, up to $330. It doesn't include Emergency Roadside Assistance cover. The sizes and weights noted in this brochure include any accessories or equipment fitted on or to your vehicle and any modifications made from the standard specification. Pay for the service you. You are responsible for all running and incidental costs, including any insurance excess fees that may apply in the event of a claim, and any deposit required by the rental company. Where you have locked your keys in your Eligible Vehicle, RACQ will provide attendance to unlock your Eligible Vehicle. RACQ therefore has a financial responsibility to ensure that Club services are distributed in a manner that benefits all members equally. Still waiting until cheap Tuesday to fill up with fuel? 84 0 obj RACQ will also arrange and pay for accommodation until the next air, rail or coach service arrives, up to $1,200. Level 2, 550 Princes Highway. For policies with a start date from 28 October 2021 - 2 August 2022 or with a renewal effective date from 30 November 2021 - 4 September 2022. We take into consideration where youve stopped in either a metro or regional area, and your distance from home. Mobile: 0411 882 822. This site will not function correctly without JavaScript enabled.Please For copies, visit racv.com.au. RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 65 KB) Plus, youre covered if you get locked out of your caravan or it gets a flat tyre. Roadworthy as defined by relevant Queensland legislation. Some Remote Areas restrictions may apply. The vehicle must be in good condition and meet the registration requirements of your state and territory. Royal Automobile Club of Victoria (RACV) Limited. JJz6,+\8Y3r}"jA~[T+3}ejgq. DEAL . Features Include: 6 Speed Auto Transmission Climate Control Heating and Cooling P/Steering ABS Brakes Cruise Control Traction Control Stability Control Airbag Safety Power Windows CD/MP3 Player AUX and USB . RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB) Membership in RACQ in accordance with RACQs Constitution. Product Offers. Proof of the Drivers current residential address will be required when requesting Travel Entitlements. Our qualified battery technicians are available seven days a week to get you back on the road as quickly and cost-effectively as possible.